Shipping terms
Email Confirmation
An order confirmation email will be sent to the email address you provided when placing your order after successful payment. With your confirmation, we will ship out your purchased items as soon as possible. Generally, your order will be processed within 1-3 working days. If a longer time is required, we will notify you by email. Feel free to contact us at clarence@qd3dprinter.com if you have any questions about package lead time.
Notes:
* If no confirmation is received from your side, we assume that you have confirmed the order.
* Please place your order carefully. If you need to cancel your order, be sure to contact us before shipping.
* Orders that have already shipped will NOT accept cancellations. If you still want to cancel, you have the option to refuse the delivery. Please note that in the case of a non-defective return, and you will be responsible for the round-trip shipping fees.
Shipping
Qidi Tech have EU warehouses for 3D printers, while accessories are basically all stored in China warehouse. If your order combines 3D printers and accessories, we will split the order and ship in two or three packages to ensure you get the 3D printers in advance. Generally, the delivery of 3D printers might take 3-7 days while that of accessories might be slightly longer as more time may be required for accessories customs clearance and other possible factors.
Affected by Covid-19, there will be some delays for packages shipped to certain areas. We'll keep you posted if this happens.
Shipment Service Provider
Usually, the goods will be shipped by DHL, GLS, DPD, Amazon Logistics, etc.
Shipping Cost
We offer free shipping on items available in the EU warehouse.
For orders does not qualify for free shipping, you will see the shipping cost on the checkout page.
* The estimated shipping cost and delivery time are listed below for your reference:
| Destination | Item | Ship from | Shipping | Carrier | Delivery time |
| EU countries | 3D Printer | EU warehouse | free | DHL, GLS, DPD, Amazon Logistics, etc. | 3-7 days |
| EU countries | Filament | EU warehouse | free | DHL, GLS, DPD, Amazon Logistics, etc. | 3-7 days |
| EU countries | Accessories | China | €30 | DHL Express | 5-10 days |
Value Added Tax (VAT)
If you are a company in the EU and have a valid VAT number, you can buy products on this website at the price without VAT.
Please contact us at alex@qd3dprinter.com or via live chat (bottom right of the page) and provide your VAT number for verification. If your VAT number is valid according to our verification, you can purchase products on this website at a price without VAT.
The products are basically shipped from Germany.
As for German customers, please place your order directly, and you can contact us for an invoice showing DE VAT 19% after payment (According to the regulations, DE to DE domestic B2B transactions should include VAT).
Qidi Tech takes no responsibility for abnormal orders under the following conditions:
1. Delivery time might be delayed for 3-5 working days for orders shipped to remote regions or countries with strict customs clearance policies.
2. Failure of delivery due to undue actions of the consignee including but not limited to changing shipping address after shipment, giving an unknown address (such as an unclear address or wrong address), giving incorrect contact information, and refusing to accept delivery.
3. Shipping delay or failure due to force majeure. "Force majeure" means an unforeseen, unavoidable, or insurmountable objective situation and other objective conditions leading to delays in shipping, including but not limited to control or interruption of national or regional air or ground transport systems (such as weather reasons), interference or failure of communication systems, government actions, changes in postal administration policies, wars, earthquakes, typhoons, floods, fires, heavy rains, fog, and other similar events.
Tracking Your Order
Option 1: Once we ship out your order, shipping information (eg: carrier and tracking number) will be emailed to you.
Option 2: Contact us at clarence@qd3dprinter.com for shipping information.
Option 3: As long as you get the carrier and the tracking number, you can check it by yourself on this site: https://www.17track.net/en