Q2
Plus4
QIDI Box
Q1Pro
Max3
I-Fast
Shipping policy
Email Confirmation
An order confirmation email will be sent to the email address you provided when placing your order after successful payment. With your confirmation, we will ship out your purchased items as soon as possible. Generally, your order will be processed within 1-5 working days. If more time is required, we will notify you by email. Feel free to contact us at Clark@qidi3d.com if you have any questions about package lead time.
Notes:
- If no confirmation is received, we assume that you have confirmed the order.
- Please place your order carefully. If you need to cancel your order, be sure to contact us before shipping.
- Orders that have already shipped cannot be canceled. If you still want to cancel, you may refuse delivery. Please note that non-defective returns or delivery refusals will require you to pay round-trip shipping fees and any incurred customs charges.
Shipping & Delivery
Qidi Tech has local warehouses in the EU for 3D printers and stock items. Accessories and filaments are mostly stored locally but may occasionally be fulfilled from our main warehouse to ensure availability. If your order contains multiple items (e.g., a printer and accessories), we may ship them in batches to ensure you receive your 3D printer as quickly as possible.
Shipping Cost
We offer free shipping on standard 3D printers and any local stock orders totaling €49.99 EUR or more within the European Union. For local stock orders under €49.99.00 EUR, a flat shipping fee of €8.00 EUR will apply.
Estimated shipping cost and delivery times:
| Item / Order Condition | Ship from | Shipping Cost | Carrier | Delivery Time |
|---|---|---|---|---|
| 3D Printers (Except Max4) | EU Warehouse | Free | DHL, DPD, GLS, etc. | 3-7 days |
| Max4 3D Printer | EU Warehouse | Free | DHL, DPD, UPS, etc. | 3-7 days |
| Max4 3D Printer (Bulgaria, Croatia, Slovakia, Portugal, Cyprus, etc.) | EU Warehouse | Check at checkout | Varies | 3-10 days |
| Orders €49.99 EUR & above (Filaments/Accessories) | EU Warehouse | Free | DHL, DPD, GLS, etc. | 3-10 days |
| Orders under €49.99 EUR (Filaments/Accessories) | EU Warehouse | €8.00 EUR | DHL, DPD, Local Post | 3-10 days |
| Special Items (Printers/Filaments/Accessories) | China Warehouse | Check at checkout | DHL, FedEx, UPS | 5-15 days |
Shipping Restrictions
We deliver to eligible countries within the European Union. Please note that certain island territories, remote zones, or non-EU regions (including Malta) may require standard fulfillment from our China warehouse, and final shipping rates will be accurately calculated on the checkout page.
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.
Value Added Tax (VAT) & Tariffs
For items stocked and delivered within the EU local warehouse, local VAT rules apply. If you are an EU-registered company with a valid VAT ID, please contact us at lexie@qd3dprinter.com after placing your order to request a formalized invoice showing VAT.
For cross-border shipments fulfilled from our China Warehouse, buyers are responsible for customs clearance and any import duties according to their local country's regulations.
Tracking Your Order
You can track your order in one of the following ways:
- Check your email inbox for shipping confirmations containing the carrier name and tracking number.
- Contact us directly at Clark@qidi3d.com.
- Track your package live at https://www.17track.net/en using the tracking number provided.
Delivery and Inspection
As our 3D printers are high-value items, please monitor the delivery schedule closely. In case you are not available during the delivery window, we recommend contacting the courier in advance to arrange a secure delivery time.
Once you (or someone on your behalf) collect the package, QIDI TECH will consider this your acceptance of the item, quantity, and outer condition. To fully protect your consumer rights, you are highly recommended to record a complete unboxing video. If you detect any damages or missing parts, please contact QIDI Support within 24 hours of delivery so we can resolve the issue immediately.
Frequently Asked Questions (FAQ)
My package says delivered, but I didn’t receive it.
Sometimes tracking information updates automatically and packages are marked as delivered just before they arrive. Your package will most likely be delivered within 1-2 business days. In the meantime, please check with your neighbors or local carrier. If you do not receive it within a couple of days, contact our Customer Support team within 3 days of the last tracking update with your order number.
What should I do if my order hasn’t been delivered?
Please note that estimated delivery times count business days only (excluding weekends and public holidays). We recommend reaching out to the shipping carrier for direct updates. If your transit duration has significantly exceeded typical limits, please contact our Customer Support team.
My order tracking hasn't been updated for many days?
We apologize for the logistics delay! Even if tracking doesn't refresh, your package is almost always still safely moving towards you. If tracking remains completely frozen for more than 7 days, please contact our Customer Support team or the carrier directly for deep-dive assistance.
Will my package be charged delivery/customs fees?
Orders shipped directly from our local EU warehouses will not be subject to unexpected import customs fees. For special items shipped from China, packages are subject to international customs regulations and duties as defined by the country of import based on product value.